Frequently Asked Questions

Basic Info

Will you ship to my Country?
Yes sure we ship guitar parts all over the world every week.
Do you make all your own bodies & necks?
Yes all our bodies & necks are made in our own factory in the UK.
I'm buying an instock body or neck when will you ship it?
If it's before 3pm UK time then within an hour of your order the item will be leaving our factory, pretty cool right?
Is the item in the picture the item I will recieve?
If the item is in stock then yes, you will know if its instock as the item will have a code in the item description usually starting with an 8.
I'm a trade customer, will you work with me?
Yes we supply lots of trade customer, read all about it here Trade Customers
I have designed my own body, scratchplate or neck what file format shall I send?
DXF or DWG are fine.
I can't use CAD software can you do it for me?
Yes we offer full CAD services, but it's expensive.
How long will my custom order take?
Custom bodies within 14 days, custom necks 4-6 weeks. During holiday periods this may vary.

Support

I'm worried my parts won't fit
You can post your parts to us so we can make sure they fit perfectly (custom work will be chargeable only if it's necessary).
Do you supply phone support?

Please try our email support first. We sometimes offer instant chat on our website & Facebook messenger. Please ring 01522 700271 if you still have problems.

How fast do you respond to support enquiries?
We aim to provide feedback for all requests within 24 hours, but please allow for 1-2 business days for a response. Our support team is primarily based in the Greenwich Mean Time Zone and is available during standard business hours, Monday to Friday.
How do I reach you when I have a specific question?
You can reach out to us at any time through our Support Email or by filling out our Contact form. Please provide key details along with your question, such as a diagram or photo rather than a big long text based email.
What is the scope of your support?
Our support encompasses general questions about guitar and bass building using guitarbuild.co.uk parts. It does not cover issues such as errors due to third-party hardware or as a result of modifications made to bodies or necks outside of our factory.
Shipping Information
We offer worldwide shipping - Free UK shipping.
Can I collect my goods?
We do not offer a collection option at this time.
What is your returns policy?
We want you to be 100% happy with our products, if you would like the full policy you can find it here
Who pays for custom duties and import / export taxes?
Guitarbuild.co.uk is not responsible for any custom duties and import / export taxes, please contact your local tax office.

Technical Questions

What does 1pc, 2pc & 3pc mean?
It is the number of pieces of wood joined to build the body.
Will I have to sand my product before finishing?
Our packing department will ensure your product is sanded to 320 grit and ready for finishing, very little work will be required before you finish your product.
Can you supply my body or neck with a finish?
We do have spray shops ready for production and this will be offered sometime, at the moment we do not offer finishing.
What country is your wood from?
Mainly USA we only buy high grade timber for our projects
Is your wood dry?
Yes, we only use dried timber. Ever had a cheap imported neck that turned out badly twisted? Most likely the wood was not dry when manufactured. You can always get cheap necks online, but at what price?
I'm buying a body and neck to finish myself then I will get the hardware, screw it together and start playing.
Please check all the hardware fits before finishing your body.
I've bought a body and none of my hardware fits.
We never machine bodies that we haven't checked the parts fit so please get in touch so you can get the correct hardware.
I've bought a body from guitarbuild and an imported neck from elsewhere, it doesn't fit. Your body must be wrong.
Seriously? If you are going to spend money on building a guitar don't cut corners with a cheap neck. Most of the tone qualities are influenced by the neck. Stick to quality parts only, like ours.
Can I buy pickups and other parts from you?
We currently only sell bodies, necks and scratchplates. Parts are readily available online to fit our products.

Technical Questions

I have my own wood, will you machine it?
We do not machine other people's wood, just in case something goes wrong on the machine (even if you take the risk, sorry)
Do you make lefthanded bodies and necks
Yes all our products are available lefthanded, please get in touch for custom work.
I have designed a brilliant headstock/body shape will guitarbuild keep it safe?
Your design is 100% safe with us. We will never share designs.
I have a standard guitar neck, will it fit your bodies?
We use state of the art machinery but not a crystal ball, please measure the heel on your neck. If in doubt you can post it to us for checking, this is a free service.
What's the deal with neck headstocks?
We do not cut copyrighted headstock shapes, you must design your own or cut your own.
Im buying a neck will the frets be levelled & dressed?
Yes, necks are levelled and dressed as standard.
Im buying a body & neck will you make sure they fit perfectly?
Yes, sure and it's free just add a note on the order "Please ensure fit between body and neck".
I'm having a custom rout do I need to post the hardware to you or email the suppliers technical drawing?
Both please as technical drawings are often wrong and we like to check fitment.

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