We aim to provide feedback for all requests within 24 hours, but please allow for 1-2 business days for a response. Our support team is primarily based in the Greenwich Mean Time Zone and is available during standard business hours, Monday to Friday.
You can reach out to us at any time through our Support Email or by filling out our Contact form. Please provide key details along with your question, such as a diagram or photo rather than a big long text based email.
Our support encompasses general questions about guitar and bass building using guitarbuild.co.uk parts. It does not cover issues such as errors due to third-party hardware or as a result of modifications made to bodies or necks outside of our factory.
Yes, we only use dried timber. Ever had a cheap imported neck that turned out badly twisted? Most likely the wood was not dry when manufactured. You can always get cheap necks online, but at what price?